VigorBX 2000n IP PBX & VDSL/ADSL Router Firewall
The VigorBX 2000n is an IP PBX integrated with a VDSL firewall/router (features similar to DrayTek's Vigor 2862 ADSL/VDSL router). That means, when considering the TCO (Total Cost of Ownership), the VigorBX2000 cost covers both router/firewall and IP PBX.
As an IP PBX, instead of conventional phone lines, Internet SIP trunks provide your connectivity to the phone network.
With IP phones, you have a complete office phone system, allowing for local and remote extensions (extensions can be anywhere on your LAN or elsewhere in the world).
Calls can be transferred and distributed exactly as you wish, routed to a receptionist, groups or an automated attendant (IVR - "Press 1 for Sales" etc.) or to specific groups. The VigorBX 2000n supports up to 50 extensions, all with voicemail.
To understand the advantages of a hardware IP PBX vs. a 'hosted virtual' IP PBX, read our new guide here
The VigorBX 2000n offers a complete replacement to the traditional office phone system and analogue lines. An IP-PBX uses your existing network and the Internet to provide company-wide telephony, using VoIP technology instead of regular phone lines or a traditional PBX. This can save hugely on line rental, provides vast flexibility, reduces call costs, maintenance and increases efficiency. IP Phones can be placed anywhere in your office, or remotely around the world to provide one seamless phone network for your business. Wherever you have an Internet connection, you can have an extension on your PBX. All pure IP calls are free of charge; for calls to the conventional phone network (PSTN) you route via an ITSP 'Trunk' for low cost calls (for example DrayTEL).
In a pure IP environment, the VigorBX 2000 is installed onto your LAN together with IP telephones. All devices are connected over your LAN using your existing Ethernet network connections. The VigorBX 2000 can support up to 50 extensions - local or remote. As it uses your regular network, you don't need special extension wiring - just your existing Ethernet switch with adequate ports (assuming you are using IP phones). A traditional PBX with 50 extensions would take up a whole cabinet and need a lot of wiring!
Once installed, all extensions can call each other of course and calls can be transferred, diverted and all other normal features of a PBX. Extensions do not have to be local (in the same office as the iPBX) - they can be anywhere in the world, and still be seamless so that calls can be made between to transferred to extensions whether they are local or remote. Similarly, incoming calls can be routed to any extensions, whether they are local or distributed in many remote locations - anywhere with an Internet connection. As well as physical desk phones and cordless phones, you can also use softphones running on your laptop or IP phone apps on your smartphone.
FXS (Analogue Phone) and FXO (Analogue Line) Ports
If you require analogue extensions (regular non-IP telephones or equipment) then the Vigor BX2000 provides one port into which you can plug a phone, fax or PDQ machine. That analogue phone is then another extension on the PBX, able to receive, transfer, make calls and use voicemail through the PBX system. If your power/Internet fails, your analogue phone is connected directly through to one of your analogue lines (on the FXO ports - see below)
The VigorBX 2000 also has two analogue phone line inputs (see schematic above) to connect to standard analogue land lines. Those lines can then be used to make and receive calls using the VoIP phones connected to the PBX. Rules can be created so that the analogue lines are used to make calls to specific destination or only ever used as a fallback in case of Internet/ITSP failure. Incoming calls to the analogue lines can be routed to extensions like your SIP/ITSP calls.
Voicemail can be enabled on any extension or hunt group to take messages when phones are not answered or are busy. The messages are stored within the VigorBX 2000. Messages for a hunt group can be emailed to all members of the group or picked up by any member of that group. Messages for a single extension can be emailed to the extension owner, or they can pick it up from their phone when they return. Voicemails can be stored on-board by the PBX or for larger storage capacity in an external USB memory stick.
IVR (Voice Attendant)
Other features include an IVR (Automated Voice Response) attendant so that your incoming calls can be answered by a recorded voice and the caller can choose their department or person by entering the menu items you have set up (e.g. press '2' for sales). You can also use it to provide automated information such as opening hours or travel directions.
Integration with popular ITSPs
For calls to and from the regular PSTN - the public telephone network, you need an ITSP (Internet Telephone Service Provider) who can provide you with a SIP Trunk, such as DrayTEL. Then, when your users need to make an external call, the iPBX routes automatically via the ITSP gateway on the Internet. Call charges with ITSPs are very well price. The ITSP will also provide you with incoming phone numbers to receive calls. Those calls are routed into your VigorBX 2000 which then passes to the appropriate telephones (extensions). A DrayTEL 'pay as you go' account will provide up to 2 simultaneous calls, suitable only for a single device or very small office. If you need more than two trunks, choose a monthly package like these. DrayTEL is our preferred ITSP partner, but there are many others available.
The VigorBX 2000 also supports broadband failover to 3G/4G/LTE (using a compatible USB modem, listed here), or a second broadband connection in the event of your primary broadband connection failing. This keeps your phone communications online. Also by the use of a secondary Internet access method, you can set up Load Balancing whereby specific traffic types are routed down one particular connection. This is the optimum configuration for the very best quality, where your Voice traffic can be sent down one connection and your regular web traffic send down the other.
The VigorBX 2000 has Quality of Service to prioritise voice traffic above data traffic, with the PBX system automatically prioritising VoIP calls above internet traffic. The Quality of Service configuration is fully configurable so that other high priority traffic can be prioritised above lower priority data such as file downloads.
Extensions & Groups
The VigorBX 2000n is recommended for up to 50 active/live extensions. Each extension will be used for an IP desk phone, an analogue extension (either built into the IPPBX or another SIP compliant analogue telephone adaptor) or other SIP-compatible VoIP devices. The extensions can be on the same LAN as the IPPBX in your office or remote, in another office or someone's home. All extensions can call each other and transfer calls between each other. IP phones connect using standard network Ethernet/CAT5 and if you use a PoE switch, IP phones don't need any local power.
Extensions can also be part of a group, so that calling the 'group' number will call all extensions who are members of the group. This is ideal for departmental usage, for example you can put a call through to the 'sales department' group and all of their phones will ring, so anyone in that department can answer the call.
Individual extensions can have their own voicemail (answerphone) preferences, for example sending a caller to voicemail when you're on another call or don't answer. Callers' messages can be listened to when you return to the office, or emailed to you wherever you might be. Phones with a MWI light (Message Waiting Indicator) flash so you can tell when there is a message waiting. You can also set your extension to divert to another extension or group if not answered within a certain time.
The Auto-Attendant can answer your incoming calls and direct your caller to the correct department without any operator/receptionist intervention. You can record your own messages and set up the destinations of each selection, whether it's a group, individual extension or even a remote user. The caller can also dial extensions directly if they know the person's extension number. If the caller's selected department or person is busy, they can be put through to voicemail or placed in a queue, awaiting the next available person in that group.
The auto-attendant can also be used to give out frequently requested information such as your address, opening hours or travel directions, saving your staff much time from this repetitive task.
For out of hours periods, a different message can be automatically played, perhaps telling the caller of your opening hours and alternative numbers to call or other resources available in the meantime (for example web addresses).
Listen to an example
Compatible IP Telephones
For each extension on your PBX, you can use an IP phone, either desktop or cordless. You can also use softphones (software on a PC) or apps on mobile devices. The VigorBX2000 uses the industry standard 'SIP' protocol which is used by most SIP phones. Any SIP-compliant phone should work, including those from VTech, Snom, Grandstream, Yealink, Gigaset etc.
Most IP phones include programmable soft-keys so that you can have at-a-glance extension status lights (BLF), headset options and soft-keys for commonly used functions.
The VigorBX 2000n includes wireless LAN so that your laptops, tablets and other wireless equipped devices can have access to your LAN and the Internet, or register as an extension with the PBX using a softphone (e.g. the DrayTek softphone for Windows). The VigorBX 2000n wireless LAN features:
- 802.11n Compliant
- 2.4GHz: 300Mb/s Total Wireless Capacity, 2 Spatial Streams (2x2)
- Physical On/Off switch to quickly disable Wireless radios
- Optional Higher Gain or directional aerials available - Click Here.
- Active Client list in Web Interface
- Wireless LAN Isolation (from each other and/or wired LAN) integrated with wired VLAN groups
- WPA2 Encryption